Riyo Moda Enterprises
Thank you for shopping with Riyo Moda®. We value your satisfaction and aim to provide high-quality indoor swings. If you are not entirely satisfied with your purchase, we’re here to help.
Returns
- Eligibility for Returns:
- You have 30 calendar days to return an item from the date you received it.
- To be eligible for a return, your item must be unused and in the same condition that you received it.
- The item must be in the original packaging.
- You need to provide the receipt or proof of purchase.
- Return Process:
- To initiate a return, please contact our customer service at [customer service email/phone number].
- Our team will provide you with instructions on how and where to send your return.
- Shipping:
- You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
- If you receive a refund, the cost of return shipping will be deducted from your refund.
Refunds
- Refund Eligibility:
- Once we receive your item, we will inspect it and notify you that we have received your returned item.
- We will immediately notify you of the status of your refund after inspecting the item.
- If your return is approved, the refund will be credited with in 6 – 7 days to the original payment method
- Refund Process:
- You will receive the credit within a certain number of days, depending on your card issuer’s policies.
Exchanges
- Defective or Damaged Items:
- If you received a defective or damaged item, please contact us immediately at [customer service email/phone number] to arrange an exchange.
- Exchange Process:
- We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us and send your item to: [company address].
Non-Returnable Items
- Some items cannot be returned, including:
- Custom or personalized orders
- Items on sale or clearance
Contact Us
If you have any questions on how to return your item to us, please contact us at 7709677299