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Riyo Moda Enterprises

Thank you for shopping with Riyo Moda®. We value your satisfaction and aim to provide high-quality indoor swings. If you are not entirely satisfied with your purchase, we’re here to help.

Returns

  1. Eligibility for Returns:
    • You have 30 calendar days to return an item from the date you received it.
    • To be eligible for a return, your item must be unused and in the same condition that you received it.
    • The item must be in the original packaging.
    • You need to provide the receipt or proof of purchase.
  2. Return Process:
    • To initiate a return, please contact our customer service at [customer service email/phone number].
    • Our team will provide you with instructions on how and where to send your return.
  3. Shipping:
    • You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
    • If you receive a refund, the cost of return shipping will be deducted from your refund.

Refunds

  1. Refund Eligibility:
    • Once we receive your item, we will inspect it and notify you that we have received your returned item.
    • We will immediately notify you of the status of your refund after inspecting the item.
    • If your return is approved, the refund will be credited with in 6 – 7 days to the original payment method
  2. Refund Process:
    • You will receive the credit within a certain number of days, depending on your card issuer’s policies.

Exchanges

  1. Defective or Damaged Items:
    • If you received a defective or damaged item, please contact us immediately at [customer service email/phone number] to arrange an exchange.
  2. Exchange Process:
    • We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us and send your item to: [company address].

Non-Returnable Items

  • Some items cannot be returned, including:
    • Custom or personalized orders
    • Items on sale or clearance

Contact Us

If you have any questions on how to return your item to us, please contact us at 7709677299

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